CANCELLATION POLICY AND PAYMENT METHOD valid for direct reservation through our website or emails:

​To confirm the reservation you will be asked to pay in advance.

When you reserve directly on our website you will confirm the booking with a credit card payment. Should you prefer any other method please contact us before confirming. 

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 If canceled up to 7 days before date of arrival, no fee will be charged and you will eventually be refund . In case of cancellation after this deadline or in case of no-shows, we will charge 100 %.

Any modification of the reservation after the deadline will not be refunded.

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CHECK-IN TIMES: 

We arrange self check-in for all our guests. We will ask to send you passports in advance and we will send you code and instuctions to get the keys and reach you room by yourself.  We kindly ask you to notify us your estimated time of arrival to let us organize in the best way the preparation of the rooms and to check if we will be able to be here at your arrival. If not, you will find all information about your stay in the room, together with a privacy module to sign and leave there at check out.

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LOCATION:

You can reach the city center by foot in 10/15 minutes, but please note that you will have to walk uphill for 400 mt. to come back. 

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PETS:

We love pets and we welcome them for free. We have a lot of guests staying by us with their dogs or cats. We kindly ask our guest not to leave the dogs in the room alone for more than 2 hours and, for pets security, please do not leave them alone in the garden without your supervision.

Please consider your love for pets before booking, as there are also two sweet resindet dogs living here (our dogs are not allowed to the guests' spaces, but you could meet them in the garden).

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MEALS:

No meal is included in the price of the room. Each room is equipped with a kettle with selection of teas, coffee machine, minifridge, and the necessary to have in-room breakfast. In addition, tea, juices, cookies and snacks are always available.

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CLEANING:

Daily cleaning is not provided. We always are available in case of need for beakfast supplies (you’ll find new food and drink supplies every day in the common area), change of linen or anything you may need.

In the common area you also find some cleaning products you may need, washing machine and iron.

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TOURIST TAX: Verona City Tax is 2,50 euro per person per night, to be payed cash at check-in time. Read about it at Comune di Verona

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NOTE TO OUR PAST GUESTS: beginning from January 2018, first floor has been closed to guests. For this reason the common room, buffet breakfast, terrasse and kitchen are no more available.

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